Payment policy

Thank you for shopping at FelineCorner. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our website.

1. Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
PayPal

2. Payment Currency

All transactions on our site are processed in British pounds (GBP £).

3. Payment Authorisation

Your payment will be debited immediately after your order is confirmed, and you will receive a confirmation email with the details of your order.

If your payment is declined or flagged as potentially fraudulent by Shopify:

The order will not be processed
You will be notified by email
You may be asked to try again or use another payment method

4. Order Verification

For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:

Verification of your email address
Confirming your delivery address
Requesting proof of identity (in rare cases of suspicious activity)

We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

Your order will not be processed
You will need to return to the checkout and complete your payment again

If funds have been debited but the order has not been confirmed, please contact us immediately at contact@felinecorner.com

6. Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@felinecorner.com within 12 hours of placing your order. Refunds will be made to the original payment method.

Refunds: Please see our returns and refunds policy https://felinecorner.com/pages/returns-and-refunds-policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.

7. Fraud Prevention

In order to protect our customers and prevent fraudulent activity, Ethan David reserves the right to perform payment checks. We may ask you for additional information or confirmation for certain transactions considered high risk.

8. Contact Us

We endeavour to respond to your messages within 24 hours.

Customer service hours: Monday to Friday from 8 a.m. to 6 p.m., closed on Saturdays, Sundays and public holidays.

Trade name: FelineCorner

Legal form: Sole trader

Telephone number: +33 768763909

Email: contact@felinecorner.com

Physical address: 60 rue François 1er 75008 Paris France

Siren: 995062395

Siret: 99506239500018

APE code: 4791B (Distance selling via specialised catalogues)

Form of business: Commercial