Delivery policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the policies contained herein.

At FelineCorner, we are committed to providing a smooth and exceptional shopping experience for all our customers.

Shipping Costs

No Hidden Fees: All costs associated with your order, including taxes and shipping costs, are clearly indicated before payment is confirmed.

Service Area

Our delivery services are exclusively available in the United Kingdom. We do not currently deliver internationally.

Estimated Delivery Times

Processing time before shipping: 1-2 working days (Monday to Friday)

Transit time after dispatch: 2-5 working days (Monday to Friday)

Total delivery time: 3-7 working days (Monday to Friday)

Delivery times may be extended in the event of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you have any questions about delivery in your area, please do not hesitate to contact us at: contact@felinecorner.com

Once your order has been shipped, you will receive a confirmation email with tracking information.

We work with reputable carriers to ensure timely delivery.

Weekend Orders: Orders placed on weekends are processed on the next working day.

Tracking Instructions:

• Tracking Information: You will receive an email containing a direct link to track your parcel on the carrier's website. You can also track your order directly on our website by entering your tracking number in the dedicated section.

• Tracking Your Order: You can track your order via our website. Simply enter your tracking number in our order tracking section https://felinecorner.com/apps/track123 to view the status of your order.

• Questions: Our support team is ready to help you with any questions you may have about tracking your order.

Changes to the Delivery Address

Please check the delivery address carefully when placing your order, as we will not be able to change it once it has been shipped.

Order Cancellation Policy:

If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours). If an order has already been shipped, please refer to our returns and refunds policy https://felinecorner.com/pages/returns-and-refunds-policy.

Please note that for logistical reasons, once an order has been processed for shipment, it cannot be cancelled.

Damaged parcels in transit:

If you notice that a parcel has been damaged during transport, please, if possible, reject the parcel from the courier service and contact our customer service department. If the parcel was delivered without you being present, please contact customer service: contact@felinecorner.com

FINALLY, IF ALL PACKAGES HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, PLEASE CONTACT CUSTOMER SERVICE BY EMAIL.

At FelineCorner, we do our best to make our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

If the products received do not match the description, customers can request a return/refund at no cost.

Return policy:

We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 working days from the moment you receive your products.

If for any reason you are not satisfied, simply contact us at contact@felinecorner.com.

For more information, please refer to our returns and refunds policy https://felinecorner.com/pages/returns-and-refunds-policy.

Contact us:

We endeavour to respond to your messages within 24 hours.

Customer service hours: Monday to Friday from 8 a.m. to 6 p.m., closed on Saturdays, Sundays and public holidays.

Trade name: FelineCorner

Legal form: Sole trader

Telephone number: +33 768763909

Email: contact@felinecorner.com

Physical address: 60 rue François 1er 75008 Paris France

Siren: 995062395

Siret: 99506239500018